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This forum is for ad hoc call centre and customer service issues.

Number of topics in this forum: 861

Forum Moderators: Dave Appleby, John Clark, Zoe Edmonds.

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Subject

Author

Date

Views & Posts

Floating Topic (locked)Contact centre agents - is your voice being heard?

Caroline Gaskin

17/4/2008 15:18:18

580

500+ views

1

Floating Topic (locked)Sport Relief - UK Charity

Ann-Marie Stagg

13/12/2007 12:53:14

819

500+ views

1

Floating Topic (locked)Recommended Topics

John Clark

19/1/2005 08:34:29

4240

2500+ views

1

New Topic with RepliesAccessibility, service level - measurement question

Mario G.

8/7/2008 11:46:24

78

Less than 250 views

3

Topic without RepliesGenisys - ?

David Bothamley

2/7/2008 16:12:25

120

Less than 250 views

1

Topic without RepliesNew NVQ Funding Announcements

Kate Richards

27/6/2008 10:05:25

147

Less than 250 views

1

Topic with RepliesSymposium - Automated Reports

David Bothamley

27/6/2008 09:18:06

702

500+ views

15

Topic with RepliesProject Plan for new call centre set up

Lucia Fisher

24/6/2008 09:06:37

788

500+ views

7

Topic with RepliesCampaign Data Management??

Richard Kazibwe

21/6/2008 19:45:42

322

250+ views

2

Topic with RepliesCustomer Feedback Software

sigal abba

3/6/2008 11:48:15

344

250+ views

3

Topic with RepliesSoft dialler definition

Dave Evans

28/5/2008 18:53:45

430

250+ views

3

Topic without RepliesUK Call Centres Getting Worse-Report

John Nicholson

23/5/2008 15:18:27

250

250+ views

1

Topic without RepliesJob Opportunity Networking

Beth Davis

21/5/2008 18:21:57

191

Less than 250 views

1

Topic with RepliesDialler Detection of Busy/Invalid tones

Richard Furlong

17/5/2008 10:09:34

355

250+ views

3

Topic without RepliesData Protection Act / Information Commissioners Office et al... Oh boy!

Dave Appleby

1/5/2008 11:25:50

307

250+ views

1

Topic without RepliesLooking for recommendation: usb headset

Justin Dechaine

28/4/2008 23:38:27

234

Less than 250 views

1

Topic with RepliesEmail - FTE

santosh santhosh

25/4/2008 11:20:54

1124

1000+ views

14

Topic with RepliesAvaya CMS historical data, real time data sent to server

Arman Thaligor

23/4/2008 14:46:02

431

250+ views

2

Topic without RepliesHello, Keeping track of Campaigns

Brian Gravitt

18/4/2008 22:50:54

260

250+ views

1

Topic with RepliesHappy birthday to us!

John Clark

17/4/2008 12:39:15

3120

2500+ views

18

Topic with RepliesAvaya Agent on Hold and Outbound Calls

Elwyn Roberts

14/4/2008 14:36:27

417

250+ views

3

Topic with RepliesForecast Accuracy

Steve Helm

11/4/2008 05:21:25

610

500+ views

4

Topic with RepliesCall Types - Root Cause Analysis

Ross Robson

11/4/2008 03:58:12

877

500+ views

10

Topic with RepliesOutbound Dialing regulations per timezone (guardtimes)

Justin Dechaine

8/4/2008 21:49:43

488

250+ views

3

Topic with RepliesDMAs regulations regarding CLI display for outbound telemarketing in UK

Adam Must

7/4/2008 18:32:57

354

250+ views

2

Page Generated: 9/7/2008 07:14:13

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