Customer Service Issues


Discussion about customer service and dealing with customers

Number of topics in this forum: 67

Forum Moderators: Dave ApplebyJohn Clark.

Page 1 of 3

Page: 1 2 3 

Login Search this forum

Subject

Author

Date

Views & Posts

Topic without RepliesCall Center in China, Hongkong & Singapore

Indro Guha

25/8/2008 12:12:58

87

Less than 250 views

1

Topic with Replies(Quality Article) Talk is Cheap - Confidence Game

Jeff Rose-Martland

24/8/2008 22:58:42

304

250+ views

3

Topic with Replies(Quality Article) Talk is Cheap: Name Calling

Jeff Rose-Martland

1/8/2008 17:01:28

1180

1000+ views

8

Topic without Replies(Quality Article) Talk Is Cheap: A Matter of Belief

Jeff Rose-Martland

24/7/2008 14:42:32

186

Less than 250 views

1

Topic with RepliesCustomer Satisfaction Surveys

TROY MASS

30/6/2008 08:30:50

2539

2500+ views

5

Topic with RepliesCall Recording - Legal Requirements

Jed Yaqub

25/6/2008 09:59:18

380

250+ views

2

Topic with Replies(Quality Article) Talk is Cheap - Enjoy Your Customer

Jeff Rose-Martland

17/6/2008 15:57:40

421

250+ views

3

Topic without Replies(Quality Article) Talk is Cheap - Background Noise

Jeff Rose-Martland

6/6/2008 01:45:53

358

250+ views

1

Topic with RepliesQuality Article

Jeff Rose-Martland

30/5/2008 00:08:07

379

250+ views

2

Topic with RepliesHow do you handle a diffcult customer?

Sheley Homes

25/3/2008 13:41:06

3701

2500+ views

27

Topic with RepliesVote for your worst customer service experience!

John Clark

13/3/2008 01:31:04

3541

2500+ views

15

Topic with RepliesCustomers want friendly formality from contact centres, says research

Neil Wilkins

10/3/2008 16:27:09

938

500+ views

2

Topic with RepliesReaching the decision maker

Ann-Marie Stagg

31/1/2008 08:21:57

806

500+ views

6

Topic with RepliesPost Call Surveys

Ann-Marie Stagg

4/7/2007 10:58:13

1550

1000+ views

7

Topic with Replies (Locked)Why do customers leave?

Neil Wilkins

6/12/2006 16:39:53

2205

1000+ views

13

Topic with RepliesSetting up a new Call Centre in India

nitin agrawal

3/6/2006 19:00:45

1083

1000+ views

2

Topic with RepliesHandling Newbies and Other Process Issues

Bhautik Joshi

2/5/2006 14:55:51

1079

1000+ views

4

Topic with RepliesName and Shame

Dave Appleby

10/2/2006 16:11:04

1655

1000+ views

8

Topic without RepliesWhat is the best billing formula for an imbound voice process?

Amit Roy

23/1/2006 16:45:45

1145

1000+ views

1

Topic with RepliesCustomer Diversity Training

Closed Account

6/7/2005 10:36:36

2206

1000+ views

4

Topic with RepliesThem and us - how is your customer service department viewed?

John Clark

4/5/2005 13:48:05

2697

2500+ views

7

Topic with RepliesSuccess? It's not found in your title.

Graham Boyd

14/3/2005 23:23:35

3504

2500+ views

18

Topic with RepliesCall Centre attrition is it something that is to be accepted?

naveed latif

14/3/2005 22:49:54

3423

2500+ views

4

Topic with RepliesAny ideas on Reducing wait times / increasing customer experience ?

Stuart McElney

1/2/2005 11:02:40

3101

2500+ views

12

Topic with RepliesThings to avoid in call centres...

Jim Rennie

19/11/2004 22:13:11

10402

2500+ views

11

Page Generated: 29/8/2008 21:40:28

Order by: Date of last reply | Topic Creation Date | Author name

back to forums page