Customer Service Issues


Discussion about customer service and dealing with customers

Number of topics in this forum: 75

Forum Moderators: Dave ApplebyJohn Clark.

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Subject

Author

Date

Views & Posts

Topic with RepliesCall recoring legalities

Michael Downer

15/12/2010 17:20:25

2460

1000+ views

4

Topic with RepliesCall centre Expo 2010

Dave Appleby

14/7/2010 16:45:02

2048

1000+ views

4

Topic with RepliesWhat is your view of Voice Of the Customer?

Elad Armoza

2/2/2009 17:03:35

5725

2500+ views

22

Topic without RepliesEvent Driven Feedback

Elad Armoza

18/1/2009 16:05:59

1547

1000+ views

1

Topic with RepliesDPA

John Narey

6/1/2009 17:58:46

1648

1000+ views

2

Topic with RepliesCustomer Satisfaction Surveys

TROY MASS

18/12/2008 22:33:17

4476

2500+ views

6

Topic with RepliesSometimes I want to cry!

Dave Appleby

18/12/2008 14:53:46

2227

1000+ views

6

Topic without RepliesCall Transcripts

Dave Appleby

22/9/2008 08:58:37

2074

1000+ views

1

Topic without RepliesInsanity

Dave Appleby

9/9/2008 10:14:31

1923

1000+ views

1

Topic without RepliesCall Center in China, Hongkong & Singapore

Indro Guha

25/8/2008 12:12:58

1877

1000+ views

1

Topic with Replies(Quality Article) Talk is Cheap - Confidence Game

Jeff Rose-Martland

24/8/2008 22:58:42

1990

1000+ views

3

Topic with Replies(Quality Article) Talk is Cheap: Name Calling

Jeff Rose-Martland

1/8/2008 17:01:28

3293

2500+ views

8

Topic without Replies(Quality Article) Talk Is Cheap: A Matter of Belief

Jeff Rose-Martland

24/7/2008 14:42:32

1671

1000+ views

1

Topic with RepliesCall Recording - Legal Requirements

Jed Yaqub

25/6/2008 09:59:18

3849

2500+ views

2

Topic with Replies(Quality Article) Talk is Cheap - Enjoy Your Customer

Jeff Rose-Martland

17/6/2008 15:57:40

1776

1000+ views

3

Topic without Replies(Quality Article) Talk is Cheap - Background Noise

Jeff Rose-Martland

6/6/2008 01:45:53

1819

1000+ views

1

Topic with RepliesQuality Article

Jeff Rose-Martland

30/5/2008 00:08:07

1557

1000+ views

2

Topic with RepliesHow do you handle a diffcult customer?

Sheley Homes

25/3/2008 13:41:06

9787

2500+ views

27

Topic with RepliesVote for your worst customer service experience!

John Clark

13/3/2008 01:31:04

5480

2500+ views

15

Topic with RepliesCustomers want friendly formality from contact centres, says research

Neil Wilkins

10/3/2008 16:27:09

2389

1000+ views

2

Topic with RepliesReaching the decision maker

Ann-Marie Stagg

31/1/2008 08:21:57

2191

1000+ views

6

Topic with RepliesPost Call Surveys

Ann-Marie Stagg

4/7/2007 10:58:13

3303

2500+ views

7

Topic with Replies (Locked)Why do customers leave?

Neil Wilkins

6/12/2006 16:39:53

3934

2500+ views

13

Topic with RepliesSetting up a new Call Centre in India

nitin agrawal

3/6/2006 19:00:45

2437

1000+ views

2

Topic with RepliesHandling Newbies and Other Process Issues

Bhautik Joshi

2/5/2006 14:55:51

2383

1000+ views

4

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