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| Call Centre Answers | Capacity planning
Topic: Capacity planning | Simon Nhlapo | 9/6/2011 16:32:37 |
| Call Centre Answers | Resource Calculation for Multiple skills (Languages)
Topic: Resource Calculation for Multiple skills (Languages) | Eamon Goodfellow | 8/6/2011 11:17:32 |
| Call Centre Answers | Agree
Topic: Resource Calculation for Multiple skills (Languages) | Eric Schutte | 7/6/2011 08:46:29 |
| Call Centre Answers | Overstaffing
Topic: Resource Calculation for Multiple skills (Languages) | Dave Appleby | 7/6/2011 08:39:02 |
| Call Centre Answers | Response
Topic: Resource Calculation for Multiple skills (Languages) | Eric Schutte | 7/6/2011 08:16:55 |
| Call Centre Answers | Languages
Topic: Resource Calculation for Multiple skills (Languages) | Dave Appleby | 7/6/2011 08:11:04 |
| Call Centre Answers | Resource Calculation for Multiple skills (Languages)
Topic: Resource Calculation for Multiple skills (Languages) | Eric Schutte | 6/6/2011 12:29:16 |
| General | read through the posts
Topic: NEW WITH FORECAST | Pamposh Raina | 1/6/2011 10:32:15 |
| General | NEW WITH FORECAST
Topic: NEW WITH FORECAST | Gerardo Ventura | 29/5/2011 03:07:13 |
| Planning, Strategy and Management | FTE Computation
Topic: FTE Computation (Week View) | Mark Adams | 23/5/2011 13:03:35 |
| Call Centre Answers | New recruits....
Topic: Calculating the productiveness of new recruits | Nigel Cunningham | 23/5/2011 06:21:04 |
| General | Interested also in the project plan
Topic: Project Plan for new call centre set up | Ronald Cagape | 22/5/2011 15:29:19 |
| Planning, Strategy and Management | Variance
Topic: Forecast variance | Pamposh Raina | 20/5/2011 16:15:26 |
| Planning, Strategy and Management | FTE computation
Topic: FTE Computation (Week View) | Pamposh Raina | 20/5/2011 16:10:31 |
| Planning, Strategy and Management | Erlang
Topic: Erlang formula and question | Pamposh Raina | 20/5/2011 15:59:53 |
| Planning, Strategy and Management | Erlang formula and question
Topic: Erlang formula and question | Mark Adams | 20/5/2011 15:37:36 |
| Planning, Strategy and Management | Erlang formula and question
Topic: Erlang formula and question | Mark Adams | 19/5/2011 15:04:49 |
| Planning, Strategy and Management | FTE Computation
Topic: FTE Computation (Week View) | Mark Adams | 19/5/2011 14:59:19 |
| Planning, Strategy and Management | Forecast variance
Topic: Forecast variance | Mark Adams | 19/5/2011 14:52:02 |
| Call Centre Answers | abandoned for outbound
Topic: Outbound Abandoned rate of 3% | Mark Adams | 19/5/2011 14:41:49 |
| Planning, Strategy and Management | Forecasts for admin
Topic: Forcasting for 'admin' | Mark Adams | 19/5/2011 14:35:39 |
| Planning, Strategy and Management | OB FTE Requirement
Topic: Calculate FTE for an Outbound Campaign | Mark Adams | 19/5/2011 14:23:16 |
| Call Centre Answers | Abandoned for OB
Topic: Outbound Abandoned rate of 3% | Michael Downer | 13/5/2011 16:16:44 |
| Call Centre Answers | Telethon
Topic: Telethon Call Patterns | Michael Downer | 13/5/2011 16:07:08 |
| Planning, Strategy and Management | HOme working
Topic: HOme working | Michael Downer | 13/5/2011 12:33:34 |
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