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Forum

Subject/Topic

Author

Date

Call Centre AnswersAn effective retention program starts before the job offer is made.
Topic: attrition reduction through wise recruitment policy

Bob Gately

7/6/2001 19:24:04

GeneralCuSTOMER CARE BENCHMARKS
Topic: CUSTOMER CARE BENCHMARKS

Michael Colbert

7/6/2001 17:40:37

TechnologyIVR the inhuman face of CRM
Topic: IVR - What do YOUR customers really think?

Vedula Srinivas

7/6/2001 17:36:22

GeneralCustomer Care Benchmarks
Topic: CUSTOMER CARE BENCHMARKS

ellen wilson

7/6/2001 15:38:33

GeneralCUSTOMER CARE BENCHMARKS
Topic: CUSTOMER CARE BENCHMARKS

Michael Colbert

7/6/2001 14:15:21

TechnologyIVR - What do YOUR customers really think?
Topic: IVR - What do YOUR customers really think?

David Newton-Dines

6/6/2001 15:27:37

GeneralBreak the Paradigm
Topic: Service Levels Benchmarking

David Newton-Dines

6/6/2001 11:27:16

GeneralTa, Mike...
Topic: Invite a friend!

John Clark

6/6/2001 09:58:09

GeneralYour ideas...
Topic: Possible enhancments to the forums

John Clark

6/6/2001 09:12:19

Generalday one
Topic: starting day

shane shaw

5/6/2001 11:49:53

GeneralService Levels Benchmarking
Topic: Service Levels Benchmarking

Craig Mackay

5/6/2001 11:25:57

GeneralMessage with "BITE"!!
Topic: Invite a friend!

Mike Fitch

5/6/2001 10:57:26

GeneralInvite a friend!
Topic: Invite a friend!

John Clark

5/6/2001 10:40:55

GeneralSo, Shane
Topic: starting day

John Clark

5/6/2001 10:27:38

TechnologyProposed ASP call centre
Topic: Help wanted for proposed call centre ASP service

Jon Tilke

4/6/2001 02:03:30

GeneralLatest additions to ccv
Topic: Possible enhancments to the forums

Vedula Srinivas

3/6/2001 17:08:34

Call Centre AnswersReducing Attrition in call centres!!!
Topic: attrition reduction through wise recruitment policy

Vedula Srinivas

3/6/2001 15:02:33

GeneralLatest additions to CCV
Topic: Possible enhancments to the forums

John Clark

2/6/2001 16:54:00

GeneralIn response to popular demand...
Topic: Possible enhancments to the forums

John Clark

1/6/2001 23:17:40

Generalthanks
Topic: starting day

shane shaw

1/6/2001 12:08:52

GeneralGo for it Shane
Topic: starting day

David Newton-Dines

1/6/2001 09:12:07

After Hours and HumourA month late..
Topic: Anyone up for a pint - I have had a hard day

Cam Ross

31/5/2001 21:58:22

Generalhunnie???
Topic: starting day

Mike Fitch

31/5/2001 15:43:44

GeneralGood luck!!
Topic: starting day

Mike Fitch

31/5/2001 15:42:42

TechnologyWorkforce Managament Software Selection
Topic: Workforce Managament Software Selection

Fatheela Zaindeen

31/5/2001 13:12:03

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