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Forum

Subject/Topic

Author

Date

Products and ServicesSingle Customer day...
Topic: customer satisfacion

Vedula Srinivas

11/6/2001 16:14:28

Products and ServicesCustomers Day : a new single annual event
Topic: customer satisfacion

Ann Higuet

11/6/2001 15:50:20

Products and ServicesOk clever clogs...
Topic: customer satisfacion

David Newton-Dines

10/6/2001 22:18:57

Products and ServicesKPI for call centres
Topic: What is a quality assurance program, in Call Centre context?

Vedula Srinivas

10/6/2001 20:23:35

Products and ServicesBulls eye !!!!!
Topic: customer satisfacion

Vedula Srinivas

10/6/2001 20:13:16

Products and ServicesWhat is a quality assurance program, in Call Centre context?
Topic: What is a quality assurance program, in Call Centre context?

Surya Krishna Shrestha

10/6/2001 12:24:11

Products and ServicesReply
Topic: customer satisfacion

David Newton-Dines

10/6/2001 12:24:08

After Hours and HumourGreat!
Topic: THE CUSTOMER - great poem

John Clark

9/6/2001 17:40:35

After Hours and HumourTHE CUSTOMER - great poem
Topic: THE CUSTOMER - great poem

Vedula Srinivas

9/6/2001 17:38:45

John Clark

9/6/2001 17:25:33

John Clark

9/6/2001 17:21:21

Vedula Srinivas

9/6/2001 17:11:23

Products and ServicesRedcarpet and Bouquet
Topic: customer satisfacion

Vedula Srinivas

9/6/2001 17:04:00

GeneralNO, not too far-just needs to evolve, mature, and continually improve......
Topic: Has technology gone *too* far?

Jeannie Turicik

9/6/2001 13:51:59

TechnologyCheck this site out
Topic: Voice over IP (VoIP) - any pointers???

Jeannie Turicik

9/6/2001 13:37:36

Call Centre AnswersAttrition Probability
Topic: attrition reduction through wise recruitment policy

Vedula Srinivas

9/6/2001 04:48:32

Call Centre AnswersReply
Topic: attrition reduction through wise recruitment policy

David Newton-Dines

8/6/2001 18:41:29

Call Centre AnswersSkill vs Understanding
Topic: attrition reduction through wise recruitment policy

Vedula Srinivas

8/6/2001 17:28:14

Technologythis was posted for another member.
Topic: Call Center Credit Card Fraud

Jeff King

8/6/2001 15:50:01

TechnologyCall Center Credit Card Fraud
Topic: Call Center Credit Card Fraud

Jeff King

8/6/2001 15:48:10

TechnologyBest recording devices for call centres
Topic: Call/Contact Center Recording Equipement

John Clark

8/6/2001 15:13:54

TechnologyCall/Contact Center Recording Equipement
Topic: Call/Contact Center Recording Equipement

Kevin Brown

8/6/2001 15:03:46

GeneralHmmmm... the silence is deafening!
Topic: A day in the life of...

John Clark

8/6/2001 13:59:19

Customer Service IssuesCUSTOMER CARE
Topic: CUSTOMER CARE

Michael Colbert

8/6/2001 13:56:55

TechnologyResponses
Topic: IVR - What do YOUR customers really think?

David Newton-Dines

8/6/2001 13:51:33

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