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Latest Posts View (Page 656 of 666)

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Forum	Subject/Topic	Author	Date
Member to Member	Database for Asia Topic: Call Centre Database	Vedula Srinivas	9/6/2001 17:11:23
Products and Services	Redcarpet and Bouquet Topic: customer satisfacion	Vedula Srinivas	9/6/2001 17:04:00
General	NO, not too far-just needs to evolve, mature, and continually improve...... Topic: Has technology gone too far?	Jeannie Turicik	9/6/2001 13:51:59
Technology	Check this site out Topic: Voice over IP (VoIP) - any pointers???	Jeannie Turicik	9/6/2001 13:37:36
Call Centre Answers	Attrition Probability Topic: attrition reduction through wise recruitment policy	Vedula Srinivas	9/6/2001 04:48:32
Call Centre Answers	Reply Topic: attrition reduction through wise recruitment policy	David Newton-Dines	8/6/2001 18:41:29
Call Centre Answers	Skill vs Understanding Topic: attrition reduction through wise recruitment policy	Vedula Srinivas	8/6/2001 17:28:14
Technology	this was posted for another member. Topic: Call Center Credit Card Fraud	Jeff King	8/6/2001 15:50:01
Technology	Call Center Credit Card Fraud Topic: Call Center Credit Card Fraud	Jeff King	8/6/2001 15:48:10
Technology	Best recording devices for call centres Topic: Call/Contact Center Recording Equipement	John Clark	8/6/2001 15:13:54
Technology	Call/Contact Center Recording Equipement Topic: Call/Contact Center Recording Equipement	Kevin Brown	8/6/2001 15:03:46
General	Hmmmm... the silence is deafening! Topic: A day in the life of...	John Clark	8/6/2001 13:59:19
Customer Service Issues	CUSTOMER CARE Topic: CUSTOMER CARE	Michael Colbert	8/6/2001 13:56:55
Technology	Responses Topic: IVR - What do YOUR customers really think?	David Newton-Dines	8/6/2001 13:51:33
Call Centre Answers	enlightenment... Topic: attrition reduction through wise recruitment policy	David Newton-Dines	8/6/2001 13:47:13
Technology	"touchtone does the job fine"... Topic: IVR - What do YOUR customers really think?	John Clark	8/6/2001 12:22:28
Call Centre Answers	Less than or greater than characters... Topic: attrition reduction through wise recruitment policy	John Clark	8/6/2001 08:23:38
Call Centre Answers	Recruitment - take II Topic: attrition reduction through wise recruitment policy	David Newton-Dines	8/6/2001 08:12:51
Call Centre Answers	Recruitment Topic: attrition reduction through wise recruitment policy	David Newton-Dines	8/6/2001 08:07:47
Technology	IVR the inhuman face of CRM Topic: IVR - What do YOUR customers really think?	Vedula Srinivas	8/6/2001 00:59:00
General	scripts Topic: sales scripts	Jesse Moreno	7/6/2001 23:40:31
Technology	Support Facts for IVR's Topic: IVR - What do YOUR customers really think?	Jeannie Turicik	7/6/2001 20:17:18
Call Centre Answers	Effective retention by proactive recruitment? Topic: attrition reduction through wise recruitment policy	John Clark	7/6/2001 19:31:54
Call Centre Answers	An effective retention program starts before the job offer is made. Topic: attrition reduction through wise recruitment policy	Bob Gately	7/6/2001 19:24:04
General	CuSTOMER CARE BENCHMARKS Topic: CUSTOMER CARE BENCHMARKS	Michael Colbert	7/6/2001 17:40:37
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