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Forum

Subject/Topic

Author

Date

Vedula Srinivas

9/6/2001 17:11:23

Products and ServicesRedcarpet and Bouquet
Topic: customer satisfacion

Vedula Srinivas

9/6/2001 17:04:00

GeneralNO, not too far-just needs to evolve, mature, and continually improve......
Topic: Has technology gone *too* far?

Jeannie Turicik

9/6/2001 13:51:59

TechnologyCheck this site out
Topic: Voice over IP (VoIP) - any pointers???

Jeannie Turicik

9/6/2001 13:37:36

Call Centre AnswersAttrition Probability
Topic: attrition reduction through wise recruitment policy

Vedula Srinivas

9/6/2001 04:48:32

Call Centre AnswersReply
Topic: attrition reduction through wise recruitment policy

David Newton-Dines

8/6/2001 18:41:29

Call Centre AnswersSkill vs Understanding
Topic: attrition reduction through wise recruitment policy

Vedula Srinivas

8/6/2001 17:28:14

Technologythis was posted for another member.
Topic: Call Center Credit Card Fraud

Jeff King

8/6/2001 15:50:01

TechnologyCall Center Credit Card Fraud
Topic: Call Center Credit Card Fraud

Jeff King

8/6/2001 15:48:10

TechnologyBest recording devices for call centres
Topic: Call/Contact Center Recording Equipement

John Clark

8/6/2001 15:13:54

TechnologyCall/Contact Center Recording Equipement
Topic: Call/Contact Center Recording Equipement

Kevin Brown

8/6/2001 15:03:46

GeneralHmmmm... the silence is deafening!
Topic: A day in the life of...

John Clark

8/6/2001 13:59:19

Customer Service IssuesCUSTOMER CARE
Topic: CUSTOMER CARE

Michael Colbert

8/6/2001 13:56:55

TechnologyResponses
Topic: IVR - What do YOUR customers really think?

David Newton-Dines

8/6/2001 13:51:33

Call Centre Answersenlightenment...
Topic: attrition reduction through wise recruitment policy

David Newton-Dines

8/6/2001 13:47:13

Technology"touchtone does the job fine"...
Topic: IVR - What do YOUR customers really think?

John Clark

8/6/2001 12:22:28

Call Centre AnswersLess than or greater than characters...
Topic: attrition reduction through wise recruitment policy

John Clark

8/6/2001 08:23:38

Call Centre AnswersRecruitment - take II
Topic: attrition reduction through wise recruitment policy

David Newton-Dines

8/6/2001 08:12:51

Call Centre AnswersRecruitment
Topic: attrition reduction through wise recruitment policy

David Newton-Dines

8/6/2001 08:07:47

TechnologyIVR the inhuman face of CRM
Topic: IVR - What do YOUR customers really think?

Vedula Srinivas

8/6/2001 00:59:00

Generalscripts
Topic: sales scripts

Jesse Moreno

7/6/2001 23:40:31

TechnologySupport Facts for IVR's
Topic: IVR - What do YOUR customers really think?

Jeannie Turicik

7/6/2001 20:17:18

Call Centre AnswersEffective retention by proactive recruitment?
Topic: attrition reduction through wise recruitment policy

John Clark

7/6/2001 19:31:54

Call Centre AnswersAn effective retention program starts before the job offer is made.
Topic: attrition reduction through wise recruitment policy

Bob Gately

7/6/2001 19:24:04

GeneralCuSTOMER CARE BENCHMARKS
Topic: CUSTOMER CARE BENCHMARKS

Michael Colbert

7/6/2001 17:40:37

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