If you have any suggestions for improvements or additions to this site, we'd be happy to hear them. If you can think of something that might be of benefit to others, maybe we can add it to the site.

Speaking purely from a self interest point of view, I'd like to be able to "meet" people in Call Centres that might use my services. I suppose the recruitment or advertisement forums might do the trick, although it would be nice to be able to put my contact details on a "supplier list". By the way, I'm a freelance consultant and do *some* of my work in Call Centres.

Otherwise, I think a resource of articles, white papers and educational material might be useful, such as some straight forwardwriting to explain what direction Call Centres are going - or perhaps this is something that Call Centre managers can readily lay their hands on elsewhere ? Independently of the major suppliers, I mean.

Anyway, just my twopennyworth ...

As mentioned earlier, and hinted at by some, we're planning the next version of CallCentreVoice. In the past, we've added things incrementally with the biggest changes going on behind the scenes. However, as things move on, the site really could do with a bit of a renovation, so now I'd like to ask whether anyone has any particular wishes for things they'd like to see introduced, changed or removed from the site.

The important thing is that any changes have to be for the benefit of the majority here - so with that in mind, what kinds of things would you like to see?

Feel free to let me know... no promises, but if you don't let me know I won't be able to read your mind...

John

Zoe

Things you'd like to see in the forthcoming CallCentreVoice II

>>>>>>>Less of me


Who said that?

Things I like ( I'm visual, kinesthetic ) I like, icons and emoticons smiley things especially some call centre type icons.

I like expandable threads, able to view all messages or just last one.

I like better colours - blue and grey just dont do it for me.

I like better layout so its easier to view new messages.

I like photos

I like rating systems eg 8 out of 10 readers thought this thread or this contributor's viewpoints useful.

I like links to useful sites eg legislation, research etc

I like other country's perspectives.

I like user profiles eg. x is interested in (maybe even some tick fields) training, HR, E-learning I dunno. Then people could be notified if a topic in their field has been started.

I like weekly newsletters with references to interesting debates.

---------------------------------------------

I dislike people who advertise or tout for business on their first posting (ususally on the same day they join)

I dislike repetition of subjects.

I dislike cluttered confusing pages.


Can I go now?

I would like to see member ratings, so you can see how oftne a member contributes to the forum, also, and.or a rating of the contributior by others as Mark suggested, oh and all the things he said they all look good.

Plus finally a spell checking facility, because I can't type.

Hi all,

Just a quick word to say that spelling checkers are generally too 'heavy' to include on forums like these - plus the licensing can be expensive, perhaps too much for a free site :-)

We're looking into the layout, speeding the site up, colours, cutting back the 'spam advert' problem and generally improving the site. Over the next six months a great number of changes will be introduced, including member->member email (not external to begin with) so that exposure to spam is reduced without impacting member->member networking. Also, special interest groups will be introduced within the next month or two. A fresh visual look will remove the rather dated look & feel of the site without making the transition from old to new site difficult for members. Some of the best areas of the community will be expanded and some of the less popular bits will be dropped (e.g. the chatroom, whilst we investigate better chat alternatives).

Keep posting your wants and ideas - I'm planning to deploy CCV v1.5 at the end of November, and everything is currently on-track. It's a fairly substantial rework, so that date might drift a little, but hopefully not.

John

Update...

Progress is good on the revised CallCentreVoice, but given that it's evolved into quite a complex architecture over the last couple of years, it turns out that there's quite a bit more to do than I first anticipated. Due to this, and in an effort to do justice to our members and the valuable archive of good information that we've all helped build up over the last few years or so, I took the decision to delay so that it really is a big improvement in all areas, rather than just a cosmetic reshuffle.

A wee taster of 'what's in' (or going to be 'in'):

* New look & feel
* Faster performance
* Topic paging (for big topics)
* Special Interest Groups (member-driven forums)
* 'VoiceMail between members (internal to begin with)
* Better editor (including hyperlinking)
* Topic Audit Trails (when moved, so links don't break)
* Three membership levels - standard (free) and two premium levels (low cost, but extra features, etc.)
* Premium facilities for premium members
* Better login/logout process

What is out (for now, anyway):

* The Chatroom (pending a complete rewrite in the new year)
* Static Resources (to follow)

More to follow... in the meantime, if there's anything you'd really like to see, now is your last chance to say what it is - and if you could give a reasonable reason for why you want it (if it isn't obvious) that would help.

Thanks,

John

please

Hi Dylan,

I've looked into it - the basic problem with allowing photo uploads isn't one of size (we have lots of space) but one of integrity - photos can, of course, contain any kind of subject matter and I would personally want to ensure that nothing dodgy was uploaded to this site. I agree that photo uploads, along with attachments in general, would be a useful addition to the community. However, technically I would need to enable ftp on CCV's main server which has its own risks, and additionally I'd have to find the time to write the code as ultimately all 'Voice development ends up at my door :-)

I'm not saying no, though, I would like to offer this along with general uploading, etc., but I just have to think it through some more.

John

You mean like this one??


1st post

OOOOhhhh,

Nasty Steven I love it!


The Copyright depends on who took the photo and moreover why!

If I take a photo for private reasons the (C) is mine.


If as an employee I take a photo for the company (C) is deemed to be the
companies as it was taken as part of my job.

If I contract to a company for the purpose of taking the photo again the
(C)is theirs

However if they ask to use stock photo's reguardless of monies
changing hands. I then grant a limited licence to the company to use for
an express purpose eg: Mail flyer. They cannot use it again for another
reason (Website etc..) without asking again.

I did a course on this for Web publications at the beginning of the
year and had great fun with a Dutch website that used one of my diving
photo's without permission. Give them their due though they took it
down immediatly and I wrote back to tell them they could use it.

Essentially it means a holiday photo's OK. If the mate who took it's going to get shirty about copyright you probably don't want to know them anyway.

There is of course the 'reasonable use' caveat that opens up a whole new can of worms or to put it Johns way 'Octopus out of bag'

Hope this helps a bit.

DaveA
And I'm not granting a licence for him

Thanks for the reply Dave,

I was thinking more from the point of professional photographers who take headshots. You often see professionally taken headshots used on forums.

The following web site gives significant detail on the 1988 Copyright, Designs and Patents Act as well as the moral rights bestowed upon the photographer.

http://www.elliottfranks.com/articleView.asp?article=3407

Mark

Mark,

I'm not sure what a professional photographer would
do with me apart from laughing hysterically and showing the
photo's next Halloween.

DaveA

The facility to edit ones own previous post in order to correct typing errors etc could be useful.

Hi Steven,

Edit facilities already exist, but only for moderators. The problem with editing posts is that a line has to be drawn over how far back one can edit. With the possibilities of retrospective editing changing the context or validity of replies to the original post, it's a wee bit more difficult than it first seems.

One answer would be to restrict editing to within a certain time period of the original posting, or until another reply is added, or something like that. Do you have any ideas how you'd like to see this implemented? Editing is certainly a possibility for the next release, if we can sort out this issue by consensus before I head off and code it up for the masses.

John

I would like to offer support to both the editing feature and folder - file hierachy for posts.

As I type with two fists and take an inordinate amount of time to formulate a sentence, I generally get disconnected when typing posts and have learned to edit in Word to avoid retyping (and spell checking as a bonus). Mostly :)

I have 2 suggestions on how to limit editing posts in order to prevent type of scenario mentioned.

1. A time limit of say 1/2 hr after original posting, this should give time to re-read the post and realise that a) spelling is insorrect, or b) the post doesn't make any sense.

2. Allow edits up until the next post to the thread, this would prevent retrospective editing which could make subsequent posts confusing.

Alternatively, a nice yellow postit could be placed on my monitor reminding me to check the grammar, spelling etc.

I like the idea of a half hour after posting.

It's normally when you do the readback After posting you
realise you've written total Bol**cks.

Funny you never notice when you preview.

Personally I think the software introduces random spelling, grammer
and context errors just to keep John and Lindsay happy and so
other people can have a good laugh.

Or could it be that John does it deliberately?

Woh X-Files time.......................

DaveA

How about an indicator to show how busy the site is?

I've seen fora which show how many members and non-members are on site at the time and it gives an idea of how active the forum is.

[read yellow postit]
[check post]