CallCentreVoice Topic Contingency Plans

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Anna Rogers on 20/4/2006 19:35:39.
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Anna Rogers
Business Advisor
Co-operative Financial Services

11 posts
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Contingency Plans   [20/4/2006 19:35:39]

Hello Everyone

First post!

I've just joined a planning team as a team manager. I'm interested to know what contingency plans everyone has in place if scheduling software stopped working?

The obvious thing is to fix it and move on.... but if it wasn't possible to do this what would people do?

Cheers

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Justin Dechaine
poolboy
Dechaine Consulting Inc

557 posts
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not sure...  [20/4/2006 21:07:07]

Hey Anna,

Welcome to CCV.

I don't know if I have ever really heard about a true contingency plan for scheduling software failure.

I mean..if it did fail then I could see a person going with an erlang calculator and an excel spreadsheet. (Ironically that's what a lot of places use anyways)

Your scheduling should be at least 2 weeks out though, I can't imagine a software failure of something so mission critical taking more than a day or two to fix. And it it's not fixable for some reason...go with another vendor, you can buy scheduling software relatively "off the shelf".

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Paul Titcombe
Contact Centre / CRM Architect
Quick Contact Centre Ltd

96 posts
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Use old ones  [20/4/2006 21:11:14]

If the scheduling software goes offline, the best thing is to go back to a scheduled plan from a similar time (this week last year?)

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