CallCentreVoice Topic Avaya CMS Reporting login time help

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Geoff Scott on 23/11/2011 13:13:31.
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Geoff Scott
MI Manager
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Avaya CMS Reporting login time help  [23/11/2011 13:13:32]

Help!!!

I'm writing a new report based on the HAGLOG table.
How do you convert the LOGIN time of 1316174302 to a real time?
In the above case this should be 11:58.

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Andy Judge
Resource Analyst
Financial Services

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Login Time  [2/12/2011 16:04:33]

Hi Geoff, not sure if this will help much as the Avaya I use automatically puts the Login Time as hh;mm;ss which suggests there might be a format option somewhere.

Alternatively it looks like CMS may store date/time data similer to Excel (as a whole number which it then converts into time/date format when told to.)
ie 01/01/2012 in Excel changes to 40909 when the cell is formatted to a number.
and similaly 0 changes to 00/01/1900 (this being the starting of all dates in Excel)

When looking at CMS it maybe they use a similar method as with no data or "0" I get a value of -25567/01/1970 00:00:00

Not sure if this helps, but hopefully will point you in the right direction.

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