Who makes the best Call/Contact Center Recording device and why?

Hi Kevin, I see you're a new member, so firstly let me welcome you to CallCentreVoice - hope you enjoy it and find it useful.

To find the best recording device for your purposes, it would be helpful to know what it is that you wish it to do; forinstance, is it okay to trade-off the recording quality for increased convenience or capacity, those sorts of questions. Once you can identify your primary and secondary requirements, finding the right equipment for you will be much more straightforwardand I'm sure someone will be able to point you in the right direction.

John

Kevin,

I have worked with a number of different voice recording systems so feel free to respond with more spcifics and I'll see if I can help. I notice that you work for Eyretel however, so I guess you are probably aware of some detail already.

James

Hi there,

yes I've come across Eyretel on alot of site visits! you are surely in a prime position! anyway one that seems to be popular out there (and I've had experience of) is Comverse Ultra. Good things to note: Internet Browser based, accessible by Agents/Supervisors/Managers from Desktop with configurable access priviledges, quality performance tools (another module), voice and data recording integrated through Siebel, It served its purpose and was highly effective with the "add ons" for performance management; www.cominfosys.com

TISL; www.tisl.com (voice and data)

Racal recorders seem to be popular out there too