CallCentreVoice Topic Avaya Centre-Vu

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Dave Appleby on 8/12/2009 14:36:54.
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Dave Appleby
WFM & Business Telephony Manager
Healthcare Insurance

1565 posts
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Avaya Centre-Vu  [8/12/2009 14:36:54]


Morning all..



Bit of a cheeky question but...



Does anyone have a guide to the standard MI available from CentreVu?



I'm particularly after a guide or list regarding the standard

telephony / CDN / ACD /skillset / Agent reports available.



Any help greatly appreciated.



Regards



DaveA







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Jason Dickson
Telemarketing Manager
CCT

392 posts
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Avaya  [9/12/2009 12:07:53]

Hi Dave

I have the information you require, its documented so I will have to send it to you and you will havce to dig out the stuff thats relevant to you.

email me and I will return the docs.

Jason

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