Call Centre Technology Ltd were yesterday awarded "Best Call Centre Solution" in the UK at the Channel Network Awards for their implementation of state-of-the-art global "virtual" contact centre for ebookers.
The age of the rigid call centre deployments has come to an end. Organisations are now looking for flexible call centre solutions that enable them to utilise skilled workers wherever they are located.
This Call Centre Solution award is to recognise the resellers who has shown innovation in developing a solution for his client that delivers an exceptional level of Return On Investment, whether that is in monetary terms or customer retention.
At a period where large organisations have been moving to 'off-shore' call centres the judges will be looking particularly for examples of UK based solutions that show what can be achieved with genuine skill and ingenuity.
The Finalists were;
Call Center Technology
ICT Associates
IP Integration Ltd.
ebookers is Europe's largest online travel company. At the beginning of 2004 it went live with a new multimedia contact centre, providered by CCT, to support all of its online operations including ebookers.com, travelbag flightbookers, Mr Jet and Bridge the World.
The new contact centre system links 1,100 agents located in 38 sites in 13 coutries across the UK, Mainland Europe and India, creating one of the world's largest virtual contact centres.
|