Hi All,

My name is Mike & I work for an outsourcing technical call-center company called twenty4help. We also work alongside SITEL and Chennai in collaberation with some clients. We are an out-sourcing company provided services from Project Implementation to Top-Class technical support.

I live in Newcastle Upon Tyne as well {Toon in Europe oh yes!]

I am currently working on the platform and project implementation team, designing processes and work instructions from a Blue-chip client.

Welcome to abhijit kumar mishra and Michael King

Now you can go to

http://www.frappr.com/ccv

and show us where abouts you are from.

Paul

Hi Everyone,


My name is James Prince and I run an outsourcing company in Northamptonshire, although we have just opened up a second office in Wakefield.

As a company we are heavily involved in business to business publishing of both subscription and controlled circulation magazines.

We have been around since 1989 and have now grown to 150 seats and I am hoping that all of your knowledge and experience can give me and my team a few helpful pointers!!

Speak to you all soon

JP

Hi there! I have posted once or twice, but only just found the welcome thread. I have added a marker to the Frappr as well! My work here is done! :)

Hello
Have just discovered this thread too (and also the one on Where are you all from - so have replied in both)
Based in Bristol.
Work for Square Systems as Business Manager which means I do lots of different things including penguin-gazing... Square specialises in contact centre technology, especially in automated customer satisfaction monitoring systems and the application of open source technology in call centres.

NAME: Mohamed Haqqi
Position: Call Center Manager
Workplace: COOKDOOR
Category of Workplace: #1 fast food chain in EGYPT.
Experience: 3 years experience in call center field.
E-mail: mhaqqi@cookdoor.com.eg
MSN: mhaqqi@hotmail.com
Website: http://www.cookdoor.com.eg

* where you are from; West Midlands, UK
* who you work for; Orderly Software Ltd
* what you do in your current role; Client Director
* what your company does; OrderlyQ - allows callers to hang-up, and call back later without losing their place in the queue.

Nice forum with a friendly feel to it. Only found it yesterday but it's a good read with some really informative posts.

I'm from Hyderabad,working for Patni Computer Systems(IT services + BPO)as an Instructor.
I'm a Lead Auditor for ISO 9001:2000, Implementor of ISO 270001 and a Certified Green Belt Six Sigma... now working on the Black Belt Certification.

Hello everyone. My name is Geoff Lilley (apparently, one of your countrymen in Hartlepool shares my name). I'm a Reporting Analyst in Folsom, CA, for a company called PowerSchool (a division of Pearson, which also owns Penguin and the Financial Times.) My company makes software for schools.

I work with Avaya CMS Supervisor to grab phone data for the support supervisors, and keep them abreast of the trends in data.

I'm interested in how other people have automated grabbing data from CMS to a text file/database/etc.

I have advanced certification in Microsoft Office, and use VBA on a daily basis. If I can offer any assistance or support in that regard, I would be delighted.

PS- My company also uses SalesForce for our customer management software; anyone else out there do that? Just curious.

Cheers
Geoff Lilley
Reporting Analyst, Pearson NCS
Microsoft Office Master Instructor (2000/XP)
Apple Certified HelpDesk Specialist (OS X 10.4)

* Tampa, FL, USA
* Uniprise/United HealthGroup
* Sr. Workforce Analyst
* Healthcare

Pretty exciting stuff, huh?

Hi, I'm Patrick Lim.
Call Center Manager for Teleperformance Philippines.
I work for a wireless telecommunications account with 2500+ FTEs.
I've been working on the same account for TP for 3 yrs now.
My team handles the nesting period from training to operations and the internal chat support program for agents.

I just joined CCV today and I look forward to learning and sharing thoughts, ideas and best practices that would help improve the work we do.

An industry expert for offshore business ventures with over 11yrs of experience
Currently- With IBM Services
Portfolio- Business Executive in BPO/BTO operations
Expertise-Operations & global sales team for New Business Acquisitions and client relationship

Hope to Add and learn things here- :)


Cheers

Hi All

I'm from the UK, have been working in the Call & Contact Centre industry for over 16 years now. Currently with Deloitte Consulting as a Senior CRM Consultant.

Also looking to learn and contribute.

:)

Hi All,

just wanted to say hi and introduce myself. "Hi" :)

My name's John and I work for a pensions company (or superannuation as they call in Australia) as a manager of the call centre. My background isn't in this industry, but is very varied.

Our call centre has two main teams, one handling general enquiries and one handling more complex issues - which include the ability for the agents to meet the customers for one-to-one discussions in meeting rooms downstairs.

I'm particularly intested in modelling tools that help to analyse the performance of the call centre - mainly because we're not meeting service levels and when looking at the high level analysis, it appears that we have enough staff to handle the total number of calls.

Hi All, I'm Urumi Lee. I am a web marketer of Global repsonse Call Center. Global Response handles inbound and outbound calls for all industries we serve.

My name is Bernie, I am the Call Centre Controller at an inbound centre in Liverpool taking calls on behalf of our parent company, Ladbrokes.
We opened the site in December 2000 and have seen our call handling facility increase nearly 500% in the last 7 years.

Hi I'm Evanna Mitchel, I'm part of Global Response Call Center based in Florida. We serve different industries such as Automotive, Finance, Travel & Entertainment etc.


I find the forum very informative, maybe I can join some discussion that can help others and even us.

more power to All of you.


Evanna Mitchel

http://globalresponse.com/

Hi All. Am new to this forum. I am a research Analyst for IS Solutions in the East African region and am currently based in Nairobi Kenya. Right now we are a software and hardware consulting company and are looking to open a call center. Basically am here to learn and get some ideas from the experts. T

I've always been fascinated by Afria, such a contrasting continent with so much beauty.

Hope to see you around asking questions and contributing! Welcome to CCV!

Not that my job defines me, but...
I am a part-time agent and full-time dad in St. John's, Newfoundland, Canada with Convergys Corp. My wife is a supervisor at the same centre. Without violating the terms of my contract, I can say that we both work in the same project, supporting a major cable company in the US. I started with cable TV, and moved on to our other products. Now I support internet and cable telephone, with the occasional venture outside of demark and back into TV. I also handle billing, customer retention, sales, and just about everything else. Anything to avoid transferring my customer.

I am also a freelance writer. I just finished writing Call Centre - The Musical for a provincial competition.