CallCentreVoice Topic Half of a devil...

Created by:
Statistics:
Forum:
Quick links:

Darryl Beckford on 10/11/2004 12:05:59.
Topic has 5 posts; viewed 2113 times.
After Hours and Humour   [This topic is read only]
Forum List | Unified View | Latest Posts
Popular Topics | Editor's Choice | Voices WebLog

Author

Comments

Darryl Beckford
Contact Centre Consultant
DarrylBeckford Limited

1004 posts
3 friends welcomed

Half of a devil...  [10/11/2004 12:05:59]

I always view the forums by "latest post". It's easier to see what's new across the board that way.

This view now has 333 pages.

We're half-way there.

Regards,
Darryl
www.darrylbeckford.co.uk

Gold Level MemberYou don't have the priviledges to view this user's post history

 

John Clark
Director
Reynard Thomson Ltd.

1384 posts
0 friends welcomed

Someone noticed...  [10/11/2004 13:12:59]

Damn. Someone's noticed that this site is no more than a front for the customer-service side of no less than Hell itself...

Typical script:

"Good afternoon, welcome to Hell. Please choose from one of the following options:

Press 1 for Purgatory
Press 2 for Eternal Damnation
Press 3 for Judgement
Press 4 for Pain
Press 5 for Torment

...or hold and a customer service advisor will take your call. To hear this message again, sin once...."

etc. etc.

Johnzebub, Architect and Diabolist (in training :-)

Community BenefactorGold Level MemberYou don't have the priviledges to view this user's post history

 

Dave Appleby
WFM & Business Telephony Manager
Healthcare Insurance

1565 posts
0 friends welcomed

Pedant Alert  [10/11/2004 13:55:46]

Aren't there supposed to be 7 levels on the IVR for hell?

DaveA

Gold Level MemberYou don't have the priviledges to view this user's post history

 

John Clark
Director
Reynard Thomson Ltd.

1384 posts
0 friends welcomed

All part of the devilish master plan...  [10/11/2004 15:07:47]

Ensure that the IVR option you need/seek is never attainable. We call this Limbo.

Johnzebub, Imp At The Gates Of Customer Service, The Horned One

Community BenefactorGold Level MemberYou don't have the priviledges to view this user's post history

 

Dylan O'Sullivan
CC Operations Design Specialist
Financial Services

290 posts
0 friends welcomed

press 1 for...  [11/11/2004 09:02:11]

Our Brand consultants have identified the correct IVR for customers in keeping with the total product that is "Damnation" is:

Press 1 for "someone to take ownership of your query"
Press 2 for "our excellent customercentric service"
Press 3 for "the total brand experience"
Press 4 for "an open and supportive management culture"
Press 5 for "one & done servicing by trained and enthusiastic staff"
etc....

The IVR to hell is paved with good intentions

Silver Level MemberYou don't have the priviledges to view this user's post history

 
  

In Read Only View, you cannot reply to any topic