CallCentreVoice Topic WFM setup

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Pamposh Raina on 11/3/2010 12:55:50.
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Pamposh Raina
Sr.Manager -Workforce management
American Express

29 posts
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WFM setup  [11/3/2010 12:55:50]

Hi everyone,

I have quite some understanding but still would want to brain storm a little more.

I need to setup WFM function in an office dealing with front-end activities such as Inbound/oubound calls and Back end activities such as emails/chats.

What all steps are required for creating this function.

Suggestions/questions are welcome.

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