Planning, Strategy and Management: Call centre discussion at CallCentreVoice

Planning, Strategy and Management
Issues related to running a call centre or customer service department Number of topics in this forum: 296 Forum Moderators: Dave Appleby, John Clark, Zoe Edmonds.

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Subject		Author	Date	Views & Posts
	Diploma in Call Centre Management	Anne Nolan	11/2/2002 15:09:33	2090	4
	Annualised Hours	Jenny Andrews	10/2/2002 20:56:46	2064	1
	CSR : TL ratio	Glen Smeaton	8/2/2002 21:08:35	1892	1
	Ratio of supervisors or trainers per Customer service rep.	Francine Carriere	8/2/2002 16:29:53	1903	4
	Starting up contract leads	Lawrence Cormier	7/2/2002 03:19:47	1610	2
	Motivation of Staff	Lawrence Maidment	1/2/2002 20:37:40	2221	3
	ABANDONED CALLS - TOLERANCE LEVELS ??	MARK CAMERON	31/1/2002 09:23:25	3029	3
	What things do you look for when choosing a location for a call centre?	John Clark	25/1/2002 04:36:24	2064	4
	Are you stressed at work?	John Clark	14/1/2002 10:06:23	2147	5
	Rewards & Recognition for Project Management team	Sara S	4/1/2002 06:46:27	1649	2
	Work Force Management Software	Joanne Day	4/1/2002 06:30:31	1938	2
	Does a strict atmosphere help................	Imran Shariff	30/12/2001 08:49:27	1671	2
	"Do the Executives have an Identity"	Imran Shariff	21/12/2001 17:37:09	2397	5
	Seasonal Ebb and Flow of Call Center business?	Rachel Busch	21/12/2001 15:53:21	2151	4
	Call centres and recession...??	Bob Wilson	20/12/2001 16:15:55	6665	18
	Various topics	MARK CAMERON	20/11/2001 21:04:34	1966	4
	Leads in the US	Dean Saunders	20/11/2001 19:39:16	2994	13
	Problems with abandonment	John Herron	9/10/2001 16:18:50	1945	4
	Self-directed work teams	Charlotte Hollenberg	13/7/2001 11:48:14	1790	3
	Call centre working conditions	Bob Wilson	21/6/2001 07:38:57	6860	9
	Anyone affected by IR35?	Bob Wilson	9/5/2001 08:50:53	3995	3
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