This forum has been setup so that call centre questions may be answered in a custom-focused manner. As the call centre industry matures, it's important that we don't lose sight of the fact that call centres must serve their public as their first and foremost priority.
However, this is a fact that is often lost on many managers and supervisors, and so the modern call centre manager needs to take heed of the recommendations of customer satisfaction theory and practice, so that the call centres of tomorrow can redress some of the bad reputation of many of the call centres of today.
By becoming a member of CallCentreVoice, you have already taken a massive leap toward a more free-thinking and progressive approach to call centre matters. This forum will allow you to make that second leap toward balanced and productive day-to-day operations, happy customers and happy staff. After all, once an optimal balance has been struck, the profitability and repeat business will follow.
This forum aims to point you in the right direction, with voluntary assistance from some of our more senior members.
If you would like to help as a voluntary member of the panel, please email us stating your skills and experience and maybe you can help too...
Hope you all find this new forum useful,
John |