I have been tasked with designing training - specifically on Customer Service to include re-writing our Induction programme.

Our company's underlying concept and vision is focused upon our customers and is paraphrahsed by 'Love 'Em Hug 'Em Squeeze 'Em'. The training we want to put in place needs to be 'wacky and off the wall'.

Has anyone got any ideas that they can share with me - tried, tested and proved as successful preferably.

Su

My organisation STI Knowledge provide Certification Training in to the Help Desk and Call Centre industry. We have certified over 11,000+ professionals world wide. It might be an idea to have a Certification Course as part of your inductiontraining programme. Certainly the feedback from other customers is that it has added great value to their induction programmes, and has decreased staff turnover.

STI Knowledge can modify there Certification Training to suit your organisation, we can present the courses for you or train your a member of your staff to be an STI Knowledge Certified Instructor.

If you are interested in more information email me on enquiries@stiknowledge.co.uk