Hi all,

I have looking into Trickle mode and the possibilty this opens up. I would like to get to a stage where the Unison system is filtering live tables into calltable section by time of day ie 3pm-5pm list or maybe MORNING, AFTERNOON and EVENING lists. Has any one utilising this mode or have any knowledge of this?

Hope you can help

Kind Regards

Chris

Christopher,

Sorry I can't help but...

Am I the only one who read that at "Concerto TICKLE Mode"?

Very disturbing mental image to surpress now :-)

DaveA

I wish I coud say that he Concerto Unison Dialer has the ability to tickle people, it would be great if you were feeling a bit down and needed cheering up and would certainly be a unique selling point!

We only have one customer in Europe to my knowledge who has activated this feature on the Unison dialer - we can put you in touch with them if you would like. You are correct in that this mode provides a real time link to external call tables, sales automation databases, and other applications to place the call to be dialed at a particular time of day.

It would be interesting to understand what you are looking to achieve so I can make sure that this mode will provide you with the results you are looking for. You may be interested in using Concerto's new application for optimizing accounts on your list into 1 hour sections based best time to call using behaviour models of up to 5 numbers per account. You can find further information on this on our web site at www.concero.com, see your account manager or if you want me to send you some info, email me at tiffany.mannion@concerto.com.

Yes, it works.

I piloted a trickle based campaign using a unison, the dialler calls for records from a remote repository via the network based on agent utilisation. It's basically the same as an inbound list, i.e. empty calling table being populated with data from an ACD. Difference being it instructs the TRS to dial the number of the customer.

You can prioritise calling records via online filters, time of day for calling can be included as a field within each record.

The most efficient way of managing your calling data in my opinion, campaign attributes allow unison to re-blend and re-balance the dialling calculation because you do not have to re-cycle lists.

Hope it helps,

Will watch on the subject.

Regards,

Ian

Trickle mode is fine...
but opens up all sorts of potential issues - like duplication of records across multiple tables, loss of call history.

There are perhaps several ways to better achieve this than using trickle mode. A common one is to divide the day into separate sections, and keep a count of the number of unsuccessful attempts in each section of the day.
Then modify the filter so that it only calls the record in the period during which you have made fewest attempts. This method is available using the standard functions of the dialler - and gives surprisingly good results.

One thing to remember, any method such as this does restrict the amount of data available to you at any given time.