Hello Friends,

My name is alok, i am still satisfy with my current role, what i am doing. But still there is a question in my mind. Yes, i am talking about the Interview procedure in the Call Centers. Interview Procedure of call center is very hectic, because employers makes the interview procedure very lengthy. It takes 7 to 8 hours to complete. The interviewer appear in the interview whole day, therefore he/she loses his frieshness over interview, i want to know why its happens in the call centers.

Not even call center industy but also in every field, there is HR department is there to do, these type of works. I want to know why they do not manage these works correctly. They are very much experienced person, and really i don't know why they make the process very lengthy.

I am dam sure that they can solve this problem. What happends in a specific interview day, lots of persons come to give the interview, i know this is difficult to take care of these people, this make the process very lenghty. But HR Department can contact the person before interview and give them a perfect date & time, this will make the process less lenghty.

Thanks
Alok

HI ALOK , ANY COMPANY RECRUITS THE HR DEPT TO ACHIEVE A SET NUMBER OF TARGETS ,I MEAN IN TERMS OF CANDIDATES IN A WEEK OR SAY A MONTH.THE SCREENING PROCESS IS DESIGNED IN SUCH A WAY THE BEST PERSON IN TERMS OF REVENUE GENERATION IS THEN SELECTED ON THE BASIS OF THE PERSONS PERFORMANCE IN ALL THE ROUNDS UNTIL THE FINAL INTERVIEW FOR SALARY NEGIOATIONS ARE DONE AND THE OFFER LETTER ALONG WITH THE TERMS AND CONDITIONS ARE PRESENTED TO THE MOST SUITABLE CANDIDATES . HOWEVER THIS MIGHT INTEREST YOU AS THESE ARE THE COMMON QUESTIONS ASKED BY ANY HR TEAM NOW A DAYS ....

Why do you want to work here?
Why should we hire YOU?
What can you do for us that someone else cannot?
Why did you leave your last job?
Have you ever been fired or forced to resign?
Can you explain this gap in your employment history?
What have you been doing for the "X" months since you were last employed?
Why have you had so many jobs in such a short period of time?
What have you learned from your mistakes?
Have you ever had difficulty with a supervisor? With a coworker?
How did you resolve the conflict?
Describe some times when you were not very satisfied or pleased
with your performance. What did you do about it?

Give me an example of a problem you faced on the job, and tell me
how you solved it.
What do you consider to be your greatest strengths and weaknesses?
What are your long-range career objectives, and what steps have
you taken toward obtaining them?
Give me an example of an important goal you had to set and tell me
about your progress in reaching that goal.
What was the best decision you ever made?
What was your role in your department's most recent success?
Describe a time when you were faced with problems or stresses
at work that tested your coping skills. What did you do?
How do you deal with competition? Are you a competitive person?
What would you consider an ideal work environment?

How well do you work with people? Do you prefer working alone
or in teams?
Describe a situation when working with a team produced more
successful results than if you had completed the project on your own.
Tell me about a time you had to gain the cooperation of a group
over which you had little or no authority. What did you do?
What do you do when people disagree with your ideas? Describe
a situation.
Describe a situation where you found yourself dealing with
someone who didn't like you. How did you handle it?
Do you consider yourself to be a leader? What are the attributes of
a good leader? Give me an example of when you had to
show good leadership.

Tell me about a time when you had to use your presentation skills
to influence someone's opinion.
Can you tell me about an important written document you were
required to complete?
Describe the most creative thing you have ever done.
What motivates you to go the extra mile on a project or job?
What does it mean to be successful? According to your definition,
how successful have you been so far?
What is the best thing you have ever done? (or) What is the best thing
that ever happened to you?
Recall a time when you were assigned what you considered to be a
complex project. Specifically, what steps did you take to prepare for
and finish the project? Were you happy with the outcome? What one
step would you have done differently if given the chance?

Describe a situation in which you found that your results were not up
to your supervisor's expectations. What action did you take?
Give me an example of a time when you tried to accomplish
something and failed. Were you discouraged by this? What did you
do about it?
What do you really want to do in life? What do you see yourself doing
five years from now? Ten years from now?
If you had six months ahead with no obligations and no financial
constraints, what would you do?

You don't have enough or the right kind of experience.
You may be overqualified or too experienced for the position.
What are your expectations regarding promotions and salary increases?
How much do you expect if we offer this position to you?

huuuush , THAT'S IT FOR NOW, TAKE CARE

Hi Kunal, THanks

For giving me knowledge about interview procedure.

Do you know, why I wrote this topic yesterday, i went for interview in International Call Center, where i spend whole the day for interview. I became totally upset after spending whole day. I was panicked when i saw their procedure, trust me its really very tough to sit more than 2 hours, without doing anything. After 2 hours i appeared for my first round of interview, i cleared that round, thereafter again i was waiting for more than 1 hours for my next round. That was my experience for being in interview, so that i wrote this topic.

i would really appreciate if you will give more knowledge about call centers and there functions.

Alok

HI ALOK,
I CAN DEFINATELY SEND YOU WITH THE LITTLE INFORMATION THAT I HAVE ABOUT CALL CENTER(s).
HOWEVER IS THERE ANYTHING IN SPECIFIC YOU ARE LOOKING FOR ? SO THAT I CAN BE MORE SPECIFIC IN MY REPLIES.

BYE FOR NOW, CHEERS
WAITING FOR YOUR REPLY.

Don't shout!

We're civilised here!

This isn't some text message group you know :-)

Chenni.net?

Thanks
DaveA

HELLO Mr Appleby ,
I AM STILL LEARNING ;-)

Less of the caps lock and
you'll be fine!

DaveA

Thanks Kunal, nice to see u r quick reply.

Acutally kunal, i am in web based process in ICC. Still i want to improve myself in my role. I want to improve my e-mail supporting service. Do you have any specific book who give good knowledge about e-mail, chat services in the international call center.

Tell me something more about E-Commerce.

Bye
Waiting for your reply

Kunal,

Take the Caps Lock key off. Step away from the Caps Lock Key.

See here

Regards

DaveA

(sorry - feels like Friday!)

THANK YOU
I will definately do the needful

Hey pal,

Get a copy of Indian Express..Select a Small article..and write it in your own words! ..mmm Think what they want from you..they want someone who can work for them and make money.That someone must be fluent in basic english ..thats why they are hiring freshers out of schools..Hey In ur resume
In the Hobbies section find out a game u like and play..and know about it..
And never forget--No Ones going to hang you,don't think too much about the interview process!waiting is a part of the interview,you cant help it..and yup there are 100's of call centres one of them is waiting for you just a matter of time!..
Have fun-talking to the interview guys!thats the key..

The recruitment procedure is very simple, it consists of 5 to 8 rounds.The interview rounds are as follows,
1)Personal introduction

2)Objective type computer knowledge test.

3) English grammer, essay wriring, fill in the blanks etc.

4)Listening skills..done by answering to questions after a recorded tape is played.

5,6)Voice test / script reading test (over the phone)

7)Group discussion

8)HR round or final round leading to on the spot job offer.

All call centers may not follow the above mentioned rounds, Representatives with prior Call Center experience may appear just 2-3 rounds and sometimes simply final round with the HR.