Shane shaw, I am glad to find your intrested and dedication to know more and more about the sales scripts, that should work for your call center.

Since your call center is up and operational by 1St of June, its for sure that you by you'r self are not aware of what kind of campaings you should be handling up with.

Any which ways, i have a telemarketing script, that did worked for my working call center, and has given me a great amount of result. I should be more than happy if that could be of any help to u. Its related to outbound calling of "CELL PHONES"


……………… WIRELESS (PRE-PAID PITCH)

Hello!
This is”……………..” Calling for “…………..WIRELESS”

Congratulations!
It gives me great pleasure to announce, that (you/your house hold) has been selected by ““…………..WIRELESS” to receive a free “…………” cell phone by mail in rebate program along with a special calling plan that includes
“ FREE ROAMING, FREE LONG DISTAINCE”

Included with your new phone ““…………..WIRELESS” also gives you value added services like CALLER ID, CALL WAITING, 3 WAY CONFERENCE CALLING AND VOICE MAIL etc”

In addition, this package comes loaded with benefits for you. Its, a limited promotion, that is available through this special telephone offer (just because this year 2004 was quite event full to us).

What I want to do right now is, go ahead and verify that, I have your correct mailing address, to start processing your order, So that we can get this valuable package out to you.

I have your address as……………, Is that correct. GREAT!

“Well, this package brings along with it, a host of powerful features and value added benefits”.

BUT FIRST

I do have a few quick survey questions, if you don’t mind.
· Are you above 18 years of age? Correct?
· Which card currently serves you the best? (VISA/MASTER/DISCOVER)
(IF WHY? – Now this limited promotions are held every year for preferred customers of V/M/D, and you carry one of the debit or credit card with master/visa logo on it. Is that correct? This is a part of processing your order)


As previously stated, Mr./Ms. …, this special benefit package, will be shipped to you by UPS with in 3-7 business days.

All you have to do is agree to a one-year plan at low $……… per month.
Included, with this plan, you will receive ……… anytime minutes, and ………. nights and weekend minutes, for as long as you stay with us.

And as a special offer we are also going to send you a Free ……….. cell phone of worth $………. by mail in rebate after 3 months.

“SO I KNOW YOU WILL LOVE IT”

The only other charge that you will have is $…….. for shipping and handling + taxes as per your region + one time activation fee of $……..

“Its an incredible offer, I am sure, that you will find it a very useful addition to your wallet”

In order to go ahead and start processing your order, I will need some additional information.

But first:

I have some important information for you to write down. Do you have a pen and paper handy?

My name is:________________, and I am the cellular consultant issuing you your package today.

My representative Id:_________.

Keep that pen and paper ready, because our verification department will be giving you the customer service number for your region. OK

What I need from you to get the ball rolling is:

· Please read me your name as it appears on your credit card?
(IF NO CREDIT CARD)
ASK FOR CHECKING A/C OR SAVING A/C

· Please read the long string of numbers on your credit card from left to right.
· What’s the expiration date of your card?
· Please flip your card, and on the backside of your card, on the signature strip, you have a string of numbers, may I have the last 3 digit numbers.
· May I have your email id please?

IF CHECKING A/C OR SAVINGS A/C

· Read the long string of numbers at the bottom of your check from left to right.
· Your Bank routing number?
· Your Check number?
· Your Bank account number?
· Correct spelling of your first and last name with middle name if any?





CALL CLOSING:

Ok, Mr./Ms… Please keep all of that information available for verification.
Please hold the line for a moment, while I transfer you to our customer care department so we can make sure your phone reaches the correct location. OK

It was nice to meet you by telephone, “Thank you, so much for your time”
PLEASE HOLD THE LINE!

Not wanting to knock the script that you kindly posted Naveed, but do you get many takers?

I'm the first to admit to being cynical and unco-operative in general, but right from the first 'congartulations you have won....' I bristle with such calls.

If I have won something, then send me it. That is what the caller said and it was some way into the call before this was qualified as conditional in any way.

And I certainly wouldn't give my credit, debit or bank card details to a cold caller.

I know it must work, because such scripts exist, but is saddens me that people can be so - is gullible too strong a word?

Z

I am afraid that I agree with Zoe here. I personally would never give my bank details over the telephone to a random caller even if they said that I had won a million pounds.

Naveed, I would also welcome a conversion rate from you with the number of callers that actually give you these details.

Lindsay

I agree with both Zoe and Lindsay completely. The customers of today are much more matured and have a decent understanding of what is free and what is not and they understand that nothing is free. So when call comes to you with "congratulations .... you have won .." i guess the obvious reaction is to either slam the reciever of your phone or just wait for your chance to take off on the agent. A more decent reaction would be "no thanks ... I am not interested"
I believe a sales script takes you only as far as the prossect at the other end wants you to. I may not have the relevant experience in the outbound campaigns but i head the marketing and am aware of the problems me and my team face even when we have to call prospects in the relevant industry to announce our new releases. (mind you that they are already our customers before)
Cold calling as they call it is really cold and does not get hotter than the ice cube, on the other end.
Somebody suggest ways of breaking the ice.
Nothing personal here, just my experience put down on paper.

May be able to help you out call me on XXXXXXXXX

cheers

[Edited by JTC to remove number - contact David via 'VoiceMail if interested - 10/3/2004 1123hrs]

Here is a suggestion!

1) Create a script of how the interaction could proceed!

2) Let the agent fine tune it for personal satisfaction!

3) The Team Manager's skills are reflected in Sorting the database, Calling Agent Personalisation of the script, and avoiding repeat calls to the same customer.

4) The idea is to forget about technology and do a job "straight from the heart" once in a while. That is where experience could demonstrate its value.

5) The number of calls made is merely a statistic, technology merely a tool, the product is the carrot and the occurence of a fruitful transaction is the end goal.

6)No matter how good we may be at any thing else it is the prospecting skills that come to the fore.

7)This answer is straight from the heart.

I have recently joined a start up company.

My project is to hire a group of people to test our product via direct response using

OUTBOUND SALES CALL SCRIPTS.

HELP!!!!!!!!!!!!

Edited by Dave Appleby

I've taken the liberty of deleting your duplicate post and also
removing your E-Mail address from the first post.

This may in the first instace seem a little harsh but unfortunatly kind
of conflicts with the reason we're here.

I have recently joined a start up company.

My project is to hire a group of people to test our product via direct response using

OUTBOUND SALES CALL SCRIPTS.

HELP!!!!!!!!!!!!

Asking for help is fine but we're not here to do your job for you!

Tell us what you have already and we MIGHT no CAN help.

However posting blind like you did will not help.

Call center voice is a community we learn from each others. Everyone mucks in.

So basically.

i) What do you have?

ii) What do you need?

Regards

DaveA

Hi Judy,

if you would like to e-mail me at ian@advancedmobiles.co.uk i will forward a couple of scripts that we are currently using and the results are fantastic.


Regards


Ian

I have been at this game for more than 28 years with a number of those as the one of the most sought after 'script' writers in North America. But the sad truth is that scripts will only work really well when you can figure out how to ensure the other party also has one!
The key to effective selling (on the phone or not) is not a good script (however a good script will help the marginal people survive for a while), but rather it is to have a guide...a loose framework which establishes the general path and direction you wish to take the call. This framework coupled with sales skills, sales coaching and detailed product knowledge will win the day. Talent always wins and always has.

I have received more than 20 awards for successful selling campaign and I can tell you I will always love to show "the best script" up for what it is an ultimately flawed work around designed to dumb down performance in the interest of assisting marginal staff that should probably be doing something else. On a more tangible note to deliver a scripted campaign generating say 15% response may sound good, but with the proper training and product knowledge a guided dialogue may achieve 30%. The net result is that you have cut in half what you could have achieved.

I would be happy to carry this discussion on, and would happily debate the issue. If I can be of any further assistance or if you wish to berate me for killing a sacred cow my email address is ctaylor@thetaylorreachgroup.com or csatatylor@hotmail.com. My companies web site is www.thetaylorreachgroup.com.

Regards,

I will agree that SPIN selling is a technique most suitable for tele marketing. Its interactive involving a customer into a conversation and positioning your product in the best possible way. I have implemented it with my reps and its worked wonders. Its easy for the reps to adjust to this technique also..
It would be best if you train your reps around this technique and give them a frame work of a script to work on leaving some ground for them to use their creativity and style. The best sales reps that I have seen are the ones who could project their personality over the phone.

My personal view … I HATE SCRIPTS! From a customers view you can always tell if someone is reading a script and I for one love to put a question in where the advisor least expects it to see if the can handle it or ignore it and move on with THEIR conversation.

From a new advisors point of view, they often see the script as a safety blanket, something they can rely on to get them into a conversation with the customer.

From a training perspective, I like to provide advisors with the skills and knowledge to develop their own dialogue by providing then with tips and techniques that work and then let them build the rest themselves.

Don't be fooled by fancy terminology or industry jargon regarding scripts. There is nothing new under the sun. The script is simply a vehicle to an opportunity, and it should be short and simple. Three questions: WHO?, WHAT?, and WHY?

WHO are you?
WHAT are you selling?
WHY should I be insterested?

Answer these three questions in a concise manner and you got yourself a solid script. Now it's up to the caller to do his/her magic. And by magic, I'm referring to all the intangibles that a successful caller does off the script(ie. paraphrasing, fill-in conversation, countering, probing, etc.). I've seen scripts that try to think for the caller. Don't make that mistake.

Hope that helps.