Sorry, for some reason the text didn't appear in the first message. Here it is:
Hello, I have a new agent sitting at a phone that has been in our call center for some time, who is not showing up on the Symposium Login/Logout report. He shows up on other historical reports, and I can watch real-time reporting and see him going into not ready for breaks, etc.
I have compared his symposium agent configuration with agents that are appearing and everything looks fine there.
I have also compared his PBX side configuration (TN) with a working extension.
I have rebooted the Symposium Web server and have tried acquiring and de-acquiring his TN.
All to no avail. Anyone have any ideas on what is causing this or how to correct it?
Thx for your help! |