I have seen in other forums mentions of Project Plans for call centre set up - has anyone copies I could review?

thank you -

A little more detail would be useful Lucia.

- Where
- When
- Number of seats
- Inbound/Outbound/Both
- Front office/Back office/both
- Onshore/offshore/both
- Desktop technology
- Single client/multiple client
- Insource/outsource
- Your budget
- FT/PT staff
- Perm/Temp staff
- Operational hours
- Preferred shift profiles
- Demographics
- Local competition

There will be many more, there isn't a standard plan I don't believe, there will be a set of must haves and nice to haves but it's pretty much up to the budget you have and the timescales you are working with.

I can help with this Lucia, if you send me an email at the CCMA(UK) via the link shown on this Forums Resources page I have an excellent document that I can send to you.

My company is looking at setting up a 30 seat contact center in the UAE which will offer outsourced contact center services to other companies in the UAE. Can someone help me with all the steps one has to go about with a CC setup? I would appreciate as much details that I can get including Project Plan, Dependencies, Costs etc, etc.... Appreciate help in this regards.

Hi Ann-Marie,

I'm in the process of seting up call centre and would appreciate a copy of the document that you mention in your post.

Rgds,
Jed

Happy to send the document to anyone who wants it - just send me an email with your address via the CCMA(UK) website. www.ccma.org.uk

Hi Ann-Marie Stagg,

My email address is vijayk29@yahoo.com. I would really appreciate if you could kindly send me whatever documents/information/plans you have that could be useful for me to start with this contact center setup project.

Thanks in advance.

Best regards,
Vijay