CallCentreVoice Topic PRI Failure Alert

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Shahbaz Hussain on 16/6/2008 07:06:16.
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Shahbaz Hussain
Assistant Manager Operations
Trakker Pvt Ltd

1 posts
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PRI Failure Alert  [16/6/2008 07:06:16]

Hi all,
I wanted to know if there's any solution for PRI failure. What happens is that some times our PRI is down and until unless we receive any complain from our customers, we are unable to know that the PRI is down and our UAN numbers are not working. We need an alert option which tells us that the PRI is down.
Let me know if there's any solution fot this.
Regards
Syed Shahbaz Hussain
+923008207077

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Paul Dulfo-Stagg
PBX Engineer, NCTS, NCDS, NCSS
Bloomberg

266 posts
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PRIs Down.  [16/6/2008 17:43:49]

Your PBX should alarm to this situation as sson as it happens. In the first place speak to either your in house PBX team or your maintainer. Should take them a few minutes to set something up.

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