Has anybody had any requests for this and is it a hot topic in your call centre???

If managed properly this can be a very good thing to help with the peaks and troughs of call volumes, if not you will be in a world of pain with agents moaning about shifts, breaks and days off.
You need to get two things well in place first

1. A good Workforce Management tool (don't even think about excel)

2. Good HR practice to make sure that employees understand that flexible work goes both ways, they get time off when THEY want, but they have to work when WE want.

I'd add a third caveat to that Paul, namely good management practice. It was this article that prompted me to ask.

BBC NEWS LINK




Edited for Clickable. DA 220405 12:35pm