Hello,
I have just been given responsibility of running a small telesales team. This team is made up of people who have been moved from a customer service role and a new(ish) starter. These are currently still working at customer service pace and areproving difficult to push to a more intense calling rate. Short of standing in front of them making sure that they are 'call, call, call' does anyone have any tips on how I can get the results I need to achieve.

Thanks

Lawrence

Hi Lawrence,

There is plenty within 'Voice which might be of use to you. Here's a few links to get you going:

Does anyone have any good tips for staff motivation?
20 ways to motivate your employees without raising their pay...
The Motivation Page in the Resources Section

...hope this is a start. Failing that, if you can give us some more details about what you expect of them (other than miracles ;-) then perhaps we can all have a good think about how to help.

Best wishes,

John

Lawrence,

Questions come to mind, like:

Are the staff very clear on how much more you want out of them?

Do they agree this is possible?

What do they say they need to hit your targets?

What have you tried so far to convert your targets into their (owned) targets?