CallCentreVoice Topic Annualised Hours

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Jenny Andrews on 10/2/2002 20:56:45.
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Jenny Andrews
Head of Ops Planning & MI
National Express

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Annualised Hours  [10/2/2002 20:56:46]

Anyone had any experience of annualised hours, particularly from a resource planning point of view?
Any feedback would be greatly appreciated.

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