CallCentreVoice Topic Direct Debits

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Dave Appleby on 2/11/2006 13:59:08.
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Dave Appleby
WFM & Business Telephony Manager
Healthcare Insurance

1565 posts
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Direct Debits  [2/11/2006 13:59:08]

Hi all,

Does anyone have a vanilla Paperless Direct Debit script?

Obviously not a company specific one, rather
one for setting up a DD over the phone.

Ie: The order yoou take details and the legal scripted
lines you NEED to use.

Thanks

DaveA

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Darryl Beckford
Contact Centre Consultant
DarrylBeckford Limited

1004 posts
3 friends welcomed

I have...  [2/11/2006 15:38:57]

...somewhere, but I'm presently in the middle of a file re-organization and I haven't got a clue where it is.

The company that's taking the DD should be setup as an originator, and when you get setup you get sent an originators guide. This has a script in it which is quite useful, and also has examples if you're trying to set something up on the web.

If you haven't got the originators guide it may be possible to get one from your bank.

Cheers,
D

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