CallCentreVoice Topic Name and Shame

Created by:
Statistics:
Forum:
Quick links:

Dave Appleby on 8/2/2006 16:54:43.
Topic has 8 posts; viewed 1793 times.
Customer Service Issues   [This topic is read only]
Forum List | Unified View | Latest Posts
Popular Topics | Editor's Choice | Voices WebLog

Author

Comments

Dave Appleby
Resource Analyst
Healthcare Insurance

1448 posts
0 friends welcomed

Name and Shame  [8/2/2006 16:54:43]

Well...

I thought at least the BASIC message was out there!

I've just had a call from Per-Fit Windows in Nth Manchester
EDIT: Please see note below for follow up after contacting company concerned.


"Hello can I talk to the householder please?"
SNIP SALES PITCH......

On asking where they got the number I was asked if this one was X-Directory,
on confirming it was and asking where they got the number I was told.

"We've just got printed up lists and are working through them."

No idea of what TPS is (never heard of it apparently!!!!)
or DMA guidelines/regs

No manager I could speak to.

However, they were helpful with a full name and address etc...

Now, what do I do? Report to DMA? Ring them and ask to speak to the Telecoms manager?

Stress test their phone lines?

Opinions?

I'm in shock.

DaveA

Gold Level MemberYou don't have the priviledges to view this user's post history

 

Jason Dickson
Business Development
CCT

366 posts
0 friends welcomed

TPS  [8/2/2006 17:30:53]

The fine abuse of the TPS only come into effect when you have already had several violations and would be £5000 per varified complaint there after. I dont believe to my knowledge anyone has every been fined though.

I would be more interested in where they got the peaces of paper from that had you phone number on as that is a data protection issue and much more serious.

You could spend hours on it and get seriously annoyed but if you pursued this there could be something in it.

Jason

Gold Level MemberYou don't have the priviledges to view this user's post history

 

Dave Appleby
Resource Analyst
Healthcare Insurance

1448 posts
0 friends welcomed

Ah........  [8/2/2006 18:17:25]

I may have misrepresented the call.

They're dialling incramentally!

DaveA

Gold Level MemberYou don't have the priviledges to view this user's post history

 

Darryl Beckford
Contact Centre Consultant
DarrylBeckford Limited

993 posts
3 friends welcomed

On all Manchester pre-fixes?  [8/2/2006 19:16:23]

I think that's illegal too.

In fact, it may be considered worse than the TPS violation.

Come on Dave: I've seen you chase around spammers based offshore. I'm really expecting you to do something special with these guys!

Gold Level MemberYou don't have the priviledges to view this user's post history

 

Paul Dulfo-Stagg
PBX Engineer, NCTS, NCDS, NCSS
Bloomberg

267 posts
1 friends welcomed

What we need..  [8/2/2006 19:44:35]

Is the telecoms version of the DDOS (Distribured Denial of Service). Where hundreds if not thousands of computers all access to the website at the same time.

Oh come to think of it I had this in my last job, where a miss timed reminder letter went out and 2 days later the phone lines experienced a 10 fold increase in incoming calls.

Gold Level MemberYou don't have the priviledges to view this user's post history

 

Dave Appleby
Resource Analyst
Healthcare Insurance

1448 posts
0 friends welcomed

Equal and opposite  [8/2/2006 20:01:15]


Paul,

That's kind of what I meant by stress testing the lines :-)

I'm really expecting you to do something special with these guys!

I was planning on a quiet phone call tomorrow.

DaveA

Gold Level MemberYou don't have the priviledges to view this user's post history

 

Dave Appleby
Resource Analyst
Healthcare Insurance

1448 posts
0 friends welcomed

TPS at Telco level  [9/2/2006 15:46:41]

This appears to be an inadvertant dial with
TPS being done at the Telco Deny level and missing
one :-)

Fantastic response from the company in dealing with the issue!

Well done to them!!!

DaveA

Gold Level MemberYou don't have the priviledges to view this user's post history

 

Richard Robinson
Service Delivery Manager
MXDigital

26 posts
0 friends welcomed

Nice one  [10/2/2006 16:11:04]

Glad to hear it - and nice to hear in these times.

As for a denial of service attack - what you would need is a predictive dialler.....

You don't have the priviledges to view this user's post history

 
  

In Read Only View, you cannot reply to any topic