HI All,

Does anyone know what the legal implications are about recording calls between business to business users?

Calls in the Call Centre are being recorded. The call recording solution records at trunk level so records both inbound and outbound calls. The CC agents advise customers that the call will be recorded. I know this has to be made known to the customer so that recordings can be used in call escalations.

Is there a legal reason why NON CC staff (ie ex. The CEO calling a 3rd party provider) dialling other businesses etc have to advise these people calls are being recorded or can we do without as the call will never be used in any legal framework?

cheers

Michael
Planning Manager

Hi Michael,

Whilst it's good practice to let the other party know, there is no legal requirement to do so. There's a full briefing on the legalities of call recording in the UK and other countries here.

Cheers,

Cam.

Thanks Cam, thats really useful.

Jason

I beleive in the case you have mentioned Michael, it is considered best practise to have something in your documentation with partners or suppliers advising them or as a minimum something displayed on your website.

Jason