If anyone has any interesting articles that they've written that they'd like to see 'on the web', we are looking for submissions. Particular hot topics that we'd like to cover are:

* Call Centre Support
* Training Options
* Erlang
*Staff Motivation
* Web Enablement
* Unusual Techniques for a better Call Centre

Authors will (of course) have full credit attributed to them, retaining their own copyright, and we will provide a free profile page for themselves and their company if required. Be part of the fastest growing call centre community on the internet - Call Centre Voice!

Send any ideas or submissions to ccv.submit@callcentredatabase.com and let the masses appreciate your experience!

Hi everyone.

We're still seeking contributions to the site, so if you would like to see your name in lights then please email us with your articles. Obviously the copyright to your article would remain with you, but we have a decent readership and your article could well reach thousands of call centre people over the next few months.

Please contact me for more details. To those who have submitted articles already, wewill shortly add these to the site and include synopses in the next 'Voice newsletter.

Best wishes,

John

PS. Note that the email address has changed - the top one still works, but if you send direct to me it'll speed things up.

J.