CallCentreVoice Topic Aspect Conversations Predictive Dialer

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David Sayers on 21/10/2009 17:04:32.
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David Sayers
Dialer Manager
ABSA

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Aspect Conversations Predictive Dialer  [21/10/2009 17:04:32]

Hi

I neeed help setting up my Split parameters to acheive maximum RPC rate. The call center I manage has 130 staff with 180 trunks. Currently all system parameters are set on default. Our download averages about 35000 records. Although we acheive a 100% penetration rate, our RPC rate is currently on 19%.

Can someone please help

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