Following the bad press that the call centre industry has been receiving recently, and the comments I've been making at callCentreGurus, I've been working on a Voluntary code of practice for outbound calling. This is aimed at eradicating silent calls whilst still allowing predicitive diallers to be used to be improve productivity - hopefully a solution that will suit all people.
I'm doing this because it looks like none of the main Call Centre interest groups are going to take the lead. As an industry we need to clean up our act fast if we're to continue calling in the UK.
It doesn't matter if you use or dialler or not - it doesn't even matter if you don't make outbound calls. You can still help by doing your bit for the telemarketing industry.
Here's what I'd like you to do:
- Read the code that's here: Dialling Code Link
- Sign up to say you support it here: Support Link (This is important - we need to demonstrate to the DTI that the industry is behind this initiative.)
- Post your comments and suggestions for modifications here: Discussion Link
- Think about removing silent calls from your organisation
If you're interested in adopting the code then please get directly in touch with me by email - I have some further information which you may be interested in.
Regards,
Darryl
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