CallCentreVoice Topic VDN Skill preferences

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karun sharma on 2/1/2008 16:06:56.
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karun sharma
ccm
inkfish

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VDN Skill preferences  [2/1/2008 16:06:56]

Please can somebody let me know what VDn Skill preference does, I have Skill A in 1st and skill b in 2nd

What exactly does this setup do? Will this over ride my skill levelling of calls?

Many Thanks

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Dave Appleby
Resource Analyst
Healthcare Insurance

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VDN's  [3/1/2008 09:56:02]

Karun,

We'll need a little more info.

Which Switch and which CCM package?

Ta.

DaveA



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karun sharma
ccm
inkfish

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VDN skill preference  [4/1/2008 09:53:40]

Hi

We are using an Avaya Switch with CMS Supervisor 11

regards

Karun

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