Hi,
We are running interaction 2.2 currently. Its a good product but falls over frequently on our two outbound campaigns and the server failover does not alow for an automated reboot of the original. The reporting package is fast but data manipulation has proven difficult. I believe in latter versions you can build your own handlers etc. which may make it more flexible.
Also our outbound campaign is a higher business priority than our inbound but the call blending business rules are incapable of mimicing this.
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