CallCentreVoice Topic I need help in putting together an outsourcing contract

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Ali Clabburn on 3/8/2001 11:08:49.
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Ali Clabburn
Managing Director
liftshare.com

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I need help in putting together an outsourcing contract  [3/8/2001 11:08:49]

Please Help,

We are in the process of setting up a new call centre in partnership with a charity who will be running it for us. Both of us are new to the whole area and we need to put together a co-operation agreement that covers both of us legally.

I'm sure that there are already similar contracts between call centre operators and companies 'outsourcing' work.

If anyone can help in any way, or send me through a 'draft' of a similar contract I would be very grateful indeed.

Our company runs the UK's free car sharing scheme liftshare.com and following dramatic growth we have now recieved funding to set up a call centre operation. The charity who will be running the centre will be answering calls and entering data into the internet database and searching for the relevant information.

Can you offer any advice or help.

Please etiher post a reply or contact me on

08700 780 225

Kindest Regards

Ali Clabburn



Ifyou can give me any advice on preparing a contract between ourselves and

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John Clark
Director
Reynard Thomson Ltd.

1384 posts
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Cooperative agreements  [3/8/2001 11:56:00]

Ali, firstly, welcome to CCV - it's a pleasure to 'see' new faces. If there's anything we can do for you, please don't hesitate to ask.

To answer your question, I would for once recommend that you speak to a reputable contract lawyer in the first instance; whilst agreements may be drafted fairly easily, it's not always possible for non-legal types to construct a binding and watertight agreement within the confines of what is and isn't applicable, reasonable and/or relevant under the laws of your jurisdiction. For instance, we're based in Scotland, and it's important to note that that alone has a different legal system than England. A lot of people don't know that. You must work with a contract lawyer to discuss the objectives and longterm considerations of your partnership.

SO, in short, whilst it's easy to pretend that I (or others) know legal things, your best and most effective action would be to approach a real expert in that field.

Best of luck, and please keep us up-to-date with the developments. It's always exciting to see new ventures forming before our very eyes. You may find you learn quite a lot from this site which may help you streamline your operation from inception to maturity, so please feelfree to ask questions no matter how seemingly basic.

John

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