Can anyone help with the following information regarding regulations on premium rate numbers for call centres

are there specific regulations or guidelines to say how long people should be left queueing, perhaps before information or choice is provided if they are being charged on premium rate number....

are there any hidden traps that when implementing a premium rate service people should be aware of??

any guidance or pointers on this would be most helpful

Kind regards

Annabelle

I can't help you on this one, but I suspect you might have a better chance of some response if you post it to the Questions & Answers forum. I'll do that later on for you.

Ta,

John

Thanks John

was not quite sure where I should put it!!!

I've now moved the topic for you. Hopefully someone will be able to answer it more fully here.

Best wishes,

John

Annabelle

The people you need to lok at or contact are ICSTIS, the Independent Committee for the Supervision of Standards of Telephone Information Services. They regulate the content and promotion of premium rate telephone services.Their websiteis www.icstis.org.uk/frmain.htm

Good hunting.

David