CallCentreVoice Topic Criteria For CC Selection

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Azmi Abdullah on 8/3/2005 01:19:15.
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Azmi Abdullah
IT Specialist
Blackmores Communication Inc

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Criteria For CC Selection  [8/3/2005 01:19:15]

Our company is looking for a call centre solution with 120 seats (30 inbound and 90 outbound). Our main business are in collection, promotional and customer services. Can anyone tell me what are the main criterias in selecting a system from the user and technology perspective. Thanks

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