CallCentreVoice Topic Genesys Outbound Implementation

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Alfred alfrednone on 1/7/2005 12:03:46.
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Alfred alfrednone
Technical Engineer
N/A

1 posts
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Genesys Outbound Implementation  [1/7/2005 12:03:46]

Hello all ,

I need to implement a Genesys Outbound Solution with Campaign management.
could anyone help on step by step installation? is there any document that i could use to do that ?
( setup , install , configure and admin the Outbound solution) ?
Thanks

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Darryl Beckford
Contact Centre Consultant
DarrylBeckford Limited

1004 posts
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Bump  [8/7/2005 09:34:40]

Bump

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Ian Robinson
Aspect, Genesys, Call Routing
Telecomms, Integrated Apps.

89 posts
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Genesys Outbound  [15/12/2005 20:38:51]

Now this would be interesting.....

The Genesys FRO course would allow you to understand the system topology you should be setting up for the operation concerned.

Genesys CCM / OCM would be good for you too. http://www.genesyslab.com/ for details.

I would assume you have an account with Genesys and should therefore be able to register tickets and browse the resolved issues threads?

Let me know how you get on, have played extensively with OB Genesys and perhaps we could compare notes?

Regards,

Ian

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