CallCentreVoice Topic Avaya login skillset display

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Justin Dechaine on 26/3/2008 19:52:11.
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Justin Dechaine
Seņor Telcomm Technologist
Some Company =D

538 posts
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Avaya login skillset display  [26/3/2008 19:52:11]

When an agent logs in their skillsets appear on the display for a moment.

Is there anyway to turn off this feature? ie: we don't want the agents to know what skillsets they are logged into.

I am reasonably confident the answer is no.

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Justin Dechaine
Seņor Telcomm Technologist
Some Company =D

538 posts
0 friends welcomed

No  [27/3/2008 15:34:29]

The answer is no, the best Avaya could offer was putting tape over the display, I went back with putting a bag over their head.

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Lorraine Bowles
Voice and data manager
Direct Wines Ltd

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Avaya login skillset display  [10/4/2008 11:03:21]

you could do a nasty fix and add several lower number skill to every agant (fake ones) as only the first (i think 10) show. And then they wouldn't see the ones that actually apply to them.....

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