CallCentreVoice Topic CMS Supervisor 11 Agent Report?

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Casey Mills on 1/7/2008 16:53:50.
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Casey Mills
IT
Carilion Clinic

1 posts
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CMS Supervisor 11 Agent Report?  [1/7/2008 16:53:50]

I'm looking for a report that will list all of the agents along with their skills and skill levels. Seems like a simple request but I can't find a report like that nor can I create one in the report wizard.

Thanks,
Casey

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Justin Dechaine
Seņor Telcomm Technologist
Some Company =D

538 posts
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Create from switch?  [2/7/2008 18:53:45]

Casey,

The way I generate this report is by running it directly in the switch, do you have access through ASA or something similar?

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