CallCentreVoice Topic AHT and other contact centre benchmarks

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Michael Duff on 12/11/2009 10:10:33.
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Michael Duff
Consulting Manager
Amdocs Consulting

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AHT and other contact centre benchmarks  [12/11/2009 10:10:33]

Does anyone have AHT benchmark data in the telecommunications industry? I have one report for 2009 (Benchmark Portal), but would like to know of other sources.

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